Help & Frequently Asked Questions
Everything you need to know about M-Pesa payments, QR tickets, transfers, and hosting events.
At checkout, enter your guest contact details and your Safaricom M-Pesa number (which can be different from your contact phone). You will receive an M-Pesa STK push prompt on your phone to authorise the payment in KSh. Note: in this frontend preview, payments are simulated.
Your QR pass is generated immediately after confirmation and can be retrieved anytime on the My Tickets page using your booking reference (e.g.
EVT-2026-8492), phone number, or email address.
No. Eventiva supports fast guest checkout—just provide your name, email, phone number, and M-Pesa number.
Refund rules are set by each event organiser and shown clearly on the Event Details page before checkout. If an event is cancelled or rescheduled, full refunds are processed back to the M-Pesa number used at checkout.
Visit our Sell Tickets page and submit your event details. Our Nairobi onboarding team responds within 24 hours (EAT) with organiser dashboard access and payout setup.
Still need help with a booking?
Reach our Nairobi support desk Mon–Sat, 8:00 AM – 8:00 PM EAT at support@eventiva.co.ke or +254 700 123 456.